Delta Support Audit
Phase 1 complete · 2026-04-28

Daily AI audit of Delta India support content.

An AI auditor reads every published article on delta.exchange/support, compares each one to our official India user guide and developer docs, and surfaces real factual drift. Findings are routed to the right team, triaged, and re-verified after a fix ships. Below: what Phase 1 found and the fixes that have already gone live.

Open the live findings →How it works (technical) →

217

Articles audited

India portal · all published

291

Drift findings

P0 · New Issues · Spelling · Conflicts

222

Verified fixed

76% of all drift · re-checked against live article

$5.36

Full-sweep cost

11 min wall-clock · LLM spend

Impact

Where the drift was, and how much has been fixed

Each row of the triage sheet has a human Verdict and, for resolved findings, an automated re-check that confirms the original quote no longer appears in the live article.

P0

35

findings
TP 25
Fixed 17
New Issues

62

findings
TP 22
Fixed 16
Spelling & Grammar

190

findings
TP 55
Fixed 189
Conflicts

4

findings
TP 0
triage in progress
What it caught

Four findings, in their own words

All four were flagged by the bot, triaged by humans as real, and (where marked Fixed) re-verified against the live support article. The exact quotes below are what was on production.

Editorial✓ Fixed · 2026-05-27

A ChatGPT-style authoring instruction made it to the live support article.

Internal authoring instructions ('Write a proper article on it. Dont make it too long') were accidentally left in the published support article.

Support said“Write a proper article on it. Dont make it too long”
delta.exchange/support/solutions/articles/80001203408Open article →
P0 · Financial✓ Fixed · 2026-05-27

Support told users NEFT deposits would be rejected. The guide said NEFT works in 30 minutes.

NEFT deposits are rejected and credited back to the user's bank account, but the SoT guide explicitly describes NEFT as a supported deposit method with a 30-minute ETA.

Support said“any deposit attempted via NEFT will be instantly credited back to your bank account.”
Source of truth said“Post successful transfer, the amount will be immediately credited to your Delta India account. (ETA : 30 min)”
delta.exchange/support/solutions/articles/80001143166Open article →
P0 · Regulatory● In flight

A support article described a crypto spot product that Delta India does not offer.

a crypto spot trading framework with BTC/ETH spot wallets, but the authoritative guide states Delta Exchange India is a derivatives-only platform where users deposit and withdraw INR — not crypto assets.

Support said“Spot trading on Delta India follows a controlled deposit and withdrawal framework... Spot assets purchased on Delta India cannot be withdrawn from the platform. BTC and ETH must remain in the Spot Wallet.”
Source of truth said“Deposit INR, withdraw INR: You don't need to own/ hold crypto to trade on Delta Exchange India. You can deposit INR. Use it as margin for your trading and withdraw INR.”
delta.exchange/support/solutions/articles/80001194561Open article →
Typo✓ Fixed · 2026-05-27

"Loose" vs "lose" — the kind of detail customers screenshot and post on social.

The title uses 'loose' (meaning not tight) instead of the correct word 'lose' (meaning to misplace or no longer have).

Support said“What If I loose my device or change my phone?”
delta.exchange/support/solutions/articles/80001143537Open article →
How it works

A pipeline that audits while we sleep

One cron, six steps, ~$5 per full sweep. No manual mapping of which support article belongs to which guide.

  1. 01

    Daily cron fires

    04:00 IST. Hits /api/audit on Vercel, protected by bearer token. Quiet days cost near zero.

  2. 02

    Hash-check changed articles

    SHA-256 of the normalized article vs Upstash Redis. Skips articles that have not moved since yesterday — typically 99 %+ of the corpus.

  3. 03

    RAG retrieval, no manual mapping

    For each changed article: top-5 from the India guide + top-5 from dev docs via Upstash Vector semantic search.

  4. 04

    Sonnet 4.6 multi-task call

    One LLM call returns both support↔guide contradictions and guide↔docs conflicts. Halves cost vs. a naive two-call approach.

  5. 05

    Self-healing dedup

    issueId = sha256(sotUrl + summary). New / still-open / resolved states roll automatically as fixes ship. Zero manual issue tracking.

  6. 06

    Slack · Notion · Sheets

    P0s alert Slack. Notion gets the snapshot. The Google Sheet is the human triage workspace with a Verdict dropdown per row.

Economics

What it would cost to do this by hand

Assumes an SME spends ~6 minutes per article cross-checking against the guide + dev docs. At ₹2,500/hour blended SME cost, weekly cadence.

Line itemManualBot
Time per full sweep~22 hours11 min
Cost per full sweep₹55,000₹450
Steady-state monthly cost₹2,20,000₹2,550
Recall (% of articles checked)sampled100 %
~86× cheaper than weekly manual auditing — and it checks the whole corpus, not a sample. The bot frees SME hours; it does not replace them.
What's next

Phase 2 candidates

The cron is intentionally paused after Phase 1 sign-off — the system has proven it works end-to-end and the open backlog is in human triage. Once leadership greenlights the next cycle, we can resume daily runs immediately.

  • Coverage gap detector — flag topics in the guide that have no corresponding support article. Currently runs in shadow mode.
  • Auto-route findings to JIRA tickets by suggested owner, so triage happens in the team's normal queue.
  • Live sheet pull on this page so leadership sees the freshest numbers without re-deploying.
  • Apply the same pipeline to the global support center (delta.exchange/global support) once the India proof is signed off.