Delta Support Audit
A daily AI auditor that reads delta.exchange's Freshdesk support center, compares each article to the official guides + developer docs, and surfaces real factual contradictions. Routes each finding to the right team — Support, Docs, Engineering, or Product. Self-heals when fixes ship.
217
articles audited
35
P0 issues found
33
P1 issues found
28
P2 issues found
4
guides ↔ docs conflicts
$5.36
full sweep cost
Vercel cron fires daily
04:00 IST. Hits /api/audit with a bearer-token-protected route.
Hash-check changed articles
SHA-256 of normalized article text vs Upstash Redis. Skip 99.5% of articles on quiet days — costs near-zero.
RAG retrieval, no manual mapping
For each changed article: top-5 from guides + top-5 from docs via Upstash Vector semantic search.
Sonnet 4.6 multi-task call
One LLM call returns both support↔SoT contradictions AND guides↔docs conflicts. Halves cost vs naive 2-call.
Self-healing dedup
issueId = sha256(sotUrl + summary). New / still-open / resolved states roll automatically. Zero manual issue tracking.
Slack + Notion + Sheets
P0s alert Slack. Notion gets the snapshot. Sheets is the human triage workspace with Verdict dropdowns.
Issue routing (top owners)
- Support89 findings
- Product7 findings
Run economics
- Articles checked221
- Total findings100
- Sweep cost$5.36
- Sweep duration640s
- Daily incremental~$0–0.30
- FP rate (P0+P1)5–9%